What our Customers say...

Why SERVPRO Testimonials


We have been working with SERVPRO Kailua long time as a flooring supplier. Frank and his 6 installers are very reliable, responsible and detail oriented.
They are really good team workers. Their priority are customer satisfaction and high quality of work. There are no any callbacks, as they provide the highest quality of craftsmanship.
Frank's communication skills are top notch. He updates his clients about every step of project. His knowledge and expertise help the clients to navigate through the projects and bring them peace of mind and joy.
One of the best things that helps to flow the project smoothly is a planning ahead. Materials are ordered in advance, so the clients will wait min time. Frank, Michael and Jordan are great project managers to work with.

  I have known Frank (Project Manager of SERVPRO) for about a year and half now. He is one of our loyal customers here at Golden Cabinet. Frank and his Team can work various projects; ranging from kitchen renovation, flooring, bathroom upgrade, shower doors installation, etc. I highly recommend Frank’s Team when it comes to modern reconstruction.

Great company. Their professionalism was apparent from the start. Andy, Seth, and Adam all worked tirelessly to ensure the job was completed quickly so my family and I could get back to normal life. I really appreciated how quick they were to respond to communication, and answer all of our questions.

I love the SERVPRO of Kailua North/Laie team. They are reliable, committed to getting the job done right, professional, and provide a great cost for the excellent service they provide. They clearly care about their customers which goes a long way! Thanks!!

The folks at SERVPRO were incredible. Thank you Billy for your professionalism and responsiveness. They were in constant communication with me. They were what we needed in light of a bad situation. Absolutely recommend!

Billy from SERVPRO did a GREAT JOB! Excellent Customer Service. He was very thorough and on time. Billy was patient and explained the entire process---from cradle to grave. We are very grateful for his service. Mahalo

Had a second floor plumbing leak which was dripping through the ceiling downstairs. SERVPRO was super fast to get out to me with dehumidifiers and dryers, installed fast, and provided expert tips to keep from further damage occurring. Andrew Maras and Seth Brush were our technicians and they kicked butt. Seth is a former state champion wrestler and could probably move any piece of furniture you own single-handedly. He was carrying around drying equipment like it was nothing. I highly recommend this business.

Adam and Brittany, employees of SERVPRO, cleaned my carpet, a fabric recliner some mildew walls on Monday Dec 18, 2017. They were both friendly, professional, efficient and knowledgeable. They used large blower fans to speed up the drying process.
I have a blue color carpet and was concerned of loss of color from any chemicals that might be used for the process. Well not so, Adam explained the process, I learned a lot and my carpet color was more vibrant with the cleaning. The texture of the carpet --soft -- to my happy feet.

Brittany was also helpful with her organizational and cleaning skills. Both employees blessed me with the care they took of my home, as if it were their own. TU Brittany and Adam.

Adam and Seth came over briefly today Thursday, Jan. 4, 2018, to assist with clean up of a few carpet stains I made over the New Year holiday. Again very professional, knowledgeable, friendly and educated me what to do if I have a repeat of the same stains.
TU To SERVPRO for employing, training, and sending forth these individuals who r part of a business that does a reputable, knowledgeable job for the consumer.

Their office receptionist Tiffany, represents SERVPRO well by her friendly demeanor and prompt follow thru of setting up appointments.

Mahalo to SERVPRO for their choice of employees and obvious ability to keep these employees happy and feeling important enough to represent their company well.

My husband and I had a major water leakages (that's exactly how we felt) over 3 weeks ago and of course this was unexpected. We were given the name of SERVPRO to contact for demolition and restoration.

So, we did and from the day one, in a midst of this chaos, having the workers from the SERVPRO has been a blessing (strangely worded.)

They were very personable, professional, informative and hard workers, and did I mention they do a great job! 

We came to realize that it was due to the owner, Mr. Andrew Maras of the SERVPRO how he conducts his business and how he treats his workers. He himself has been stopping by periodically to check how things have been going and if workers need a hand, he is the first one to do so and that alone gives customers a comforting feeling.

The work is still going on yet I am already giving this company the highest rating because I am confident that their work ethics will not change.  Yes, it is so hard to find companies you can trust but this one is real! 

My husband and I highly commend this company if anyone experiencing the similar problems. Just call and you will not regret it. 

Absolutely recommended. Billy and the rest of the crew did an outstanding job. Always professional and prompt. Easy to work with and very knowledgeable with what they do.

Andy and Joe provided me and my family top-notch service throughout the entire process.  Leak from upstairs bathroom on a Sunday;  No problem, Andy was at my house in Ewa from Kailua w/in 2 hours of making the phone call to mainland(during the playoffs!!).

Joe was equally professional, excellent, patient and accommodating as well.  He was in contact with me daily updating me on progress and what to expect.  He even made a special trip just to meet me to close out the process and make sure I had and was aware of everything I needed to move forward.

This is the second time going thru a restoration process for me and it was a night and day experience.  If looking for whom to choose for restoration needs, look no further than these guys!

My kitchen sink pipe broke and flooded my kitchen. I was referred to SERVPRO by my home insurance company. Seth came to my home for an initial assessment. He is so knowledgeable, caring  and very professional.  He took the time to explain the process to me and answered all my questions. 

Seth and his crew are so friendly and efficient. They did an amazing job from start to finish. I'm so please with their work.   They made the clean up process very easy and stress free. I would highly recommend their services.